Car Shine Lab is committed to protecting your personal data and your right to privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you engage with our services, visit our website, or communicate with us.
By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We may collect and process the following types of information:
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Personal Information: Name, email address, phone number, vehicle details, and billing information when booking a service or contacting us.
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Technical Data: IP address, browser type, operating system, and access times via cookies and analytics tools.
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Usage Data: Information about how you interact with our website and services, including page visits and navigation behavior.
2. How We Use Your Information
Your data is used to:
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Schedule and manage appointments
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Respond to inquiries and support requests
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Improve user experience and service quality
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Send promotional emails (only with explicit consent)
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Comply with legal obligations and internal audits
We will never sell or rent your personal information to third parties.
3. Data Retention
We retain personal data only as long as necessary for the purposes it was collected, including fulfilling legal, tax, and accounting requirements. Once no longer needed, your data will be securely deleted or anonymized.
4. Data Protection and Security
We implement appropriate physical, digital, and managerial safeguards to protect your data from unauthorized access, disclosure, or destruction. These include secure servers, SSL encryption, and access controls.
Despite our best efforts, no method of online transmission is 100% secure, and we cannot guarantee absolute security.
5. GDPR Compliance
If you are a resident of the European Union or accessing our services from a jurisdiction governed by the General Data Protection Regulation (GDPR), you have the following rights:
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Right to Access – You may request a copy of the personal data we hold about you.
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Right to Rectification – You may ask us to correct any incomplete or inaccurate information.
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Right to Erasure – You may request deletion of your personal data, subject to legal obligations.
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Right to Restrict Processing – You can request limited use of your data under specific circumstances.
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Right to Data Portability – You may request that we transfer your data to another service provider.
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Right to Object – You may object to data processing based on legitimate interests or direct marketing.
To exercise your rights under GDPR, please contact us at: support@carshinelab.com
We respond to all requests within 30 days, in accordance with applicable laws.
6. Cookies Policy
Our website uses cookies to improve user experience, enhance site navigation, and collect analytics data. Cookies are small text files stored on your device that allow us to recognize returning users and tailor content accordingly.
Types of Cookies We Use:
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Essential Cookies: Enable basic website functionality such as page navigation and secure access.
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Performance Cookies: Help us understand how visitors interact with our website (via tools like Google Analytics).
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Functional Cookies: Remember user preferences and settings.
You can disable cookies through your browser settings, but doing so may affect the website’s performance.
7. Third-Party Services
We may share your data with trusted third-party providers who assist us in delivering our services, such as:
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Payment processors
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Email marketing platforms
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Analytics providers
All third parties are contractually obligated to maintain the confidentiality and security of your data.
8. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated date. Your continued use of the site after such updates constitutes acceptance of the changes.
9. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please reach out to us:
Email: support@carshinelab.com